Frequently Asked Questions
Everything you need to know about our products and services.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return authorization.
What payment methods do you accept?
Solid Solutions accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Do your products come with a warranty?
Yes, all our products are backed by a 1-year limited warranty against manufacturing defects to ensure the highest quality standards.
Can I change or cancel my order after it's placed?
Orders can be modified or cancelled within 1 hour of placement. After this window, the order is sent to our fulfillment center and cannot be changed.